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Exam 100-140 Quiz - 100-140 Actual Test

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Cisco 100-140 Exam Syllabus Topics:

Topic
Details

Topic 1

Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Topic 2

IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Topic 3

Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

Topic 4

Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Topic 5

Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q440-Q445):

NEW QUESTION # 440
A technical support specialist is guiding a user on identifying the type and speed of the processor in a Windows 10 laptop.
Which of the following steps should the specialist recommend to the user for the most direct access to this information?

A. Open Device Manager and look under the "Processors" section
B. Use the command prompt and type wmic cpu get name, CurrentClockSpeed
C. Open Task Manager and click on the "Performance" tab
D. Navigate to Control Panel > System and Security > System

Answer: C

Explanation:
Correct Answer. D. Open Task Manager and click on the "Performance" tab The "Performance" tab in Task Manager provides a comprehensive view of the processor's characteristics, including its name, its base speed, and how it's currently being used, which makes it ideal for users to quickly find detailed information about their processor.
Option A is incorrect because the Device Manager will show the processor but typically does not display detailed information such as clock speed.
Option B is incorrect because while the wmic command can retrieve this information, it is less user- friendly for typical end users compared to using graphical user interfaces.
Option C is incorrect because the System panel in the Control Panel displays basic information about the system but does not detail the processor speed.

NEW QUESTION # 441
A user's workstation fails to complete Windows updates, continuously looping on the "Configuring updates" screen.
What is the most effective first step to troubleshoot this issue?

A. Run the Windows Update Troubleshooter
B. Clear the Windows Update download cache
C. Disconnect the workstation from the network
D. Manually download and install the updates

Answer: A

Explanation:
The Windows Update Troubleshooter is designed to automatically diagnose and fix common problems with Windows Update, which can resolve issues related to updates not installing correctly.
Option B is incorrect as it might be a valid step but it is more technical and not the first step before using built-in troubleshooting tools Option C is incorrect because disconnecting from the network will not solve issues related to updates that have already been downloaded and are being configured Option D is incorrect because manually installing updates does not address potential underlying problems with the update process itself and is more complex for most users

NEW QUESTION # 442
A user reports that their interactive flat panel is not responding to touch inputs. What should the technician check first to troubleshoot this issue?

A. Calibrate the touch settings on the flat panel
B. Check if the USB cable connecting the panel to the computer is secure
C. Restart the computer and the flat panel
D. Ensure the flat panel's firmware is up-to-date

Answer: B

Explanation:
Correct Answer. C. Check if the USB cable connecting the panel to the computer is secure Ensuring that the physical connections, such as the USB cable, are secure is a fundamental first step, as a loose connection can cause the touch functionality to fail.
Option A is incorrect. While keeping firmware updated is important, it's not the first step if touch input has suddenly stopped working.
Option B is incorrect. Calibration is necessary if touch inputs are inaccurate, not if they are unresponsive.
Option D is incorrect. Restarting devices should be a follow-up action if no physical connection issues are found.

NEW QUESTION # 443
Anna reports that she can no longer access the quarterly financial reports on the company server, even though her colleagues can.
What should you check first to troubleshoot her access issue?

A. Check if Anna's account is locked out
B. Update Anna's antivirus software
C. Verify Anna's permissions on the folder containing the financial reports
D. Ask Anna to restart her computer

Answer: C

Explanation:
Correct Answer. B. Verify Anna's permissions on the folder containing the financial reports Since Anna's issue is specific to accessing a particular resource that others can access, the first step is to check her permissions for that folder. This will determine if there has been any change affecting her access.
Option A is incorrect because an account lockout would prevent her from logging into the system entirely, not just accessing specific files.
Option C is incorrect as restarting the computer would not affect her permissions on the server.
Option D is incorrect because antivirus software updates would not impact her permissions to access specific network resources.

NEW QUESTION # 444
Sophie reports that her printouts are incomplete and cut off when using a recently installed high- speed network printer.
What should you check to resolve this issue?

A. Increase the RAM in Sophie's computer
B. Ensure the paper size settings in the printer properties match the document settings
C. Check the network speed and configuration settings on Sophie's computer
D. Verify the printer is plugged into a UPS

Answer: B

Explanation:
Correct Answer. C. Ensure the paper size settings in the printer properties match the document settings Incomplete or cut-off printouts can often be due to mismatches in paper size settings in the printer configuration compared to the actual document settings, causing improper formatting during printing.
Option A is incorrect as using a UPS would primarily protect against power fluctuations, not affect print quality or completeness.
Option B is incorrect because while network issues can affect printing, they typically do not result in cut- off documents.
Option D is incorrect as insufficient RAM on Sophie's computer would more likely cause overall performance issues, not specific problems with printout completeness.

NEW QUESTION # 445
......

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